Return Policy

🧼 30-Day Satisfaction Guarantee

At Otti Cleans, we stand behind our products. If you’re not completely satisfied with your purchase, you may request a return or refund within 30 days of delivery.

✅ Eligible for Return or Refund

To be eligible, the item must:

• Be requested within 30 days of delivery
• Be unused or lightly used
• Be returned in its original packaging (when possible)

❌ Non-Returnable Items

We do not accept returns or refunds for:

• Damage caused by misuse or improper handling
• Normal wear and tear
• Items returned after 30 days

🔁 How to Start a Return

To initiate a return or refund, please contact us at:

📧 support@otticleans.com

Include:

• Your order number
• A brief description of the issue
• Photos or video (if the item is damaged or defective)

Our support team will review your request and respond within 1–2 business days.

💳 Refunds

Once your return or refund request is approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
• In some cases, we may issue a refund without requiring a return

🚚 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or video proof.

We will offer a replacement or full refund at no additional cost.

⚠️ Order Issues

If your order is delayed, lost, or marked as delivered but not received, please contact us. We will investigate with the carrier and work with you to resolve the issue.

🤝 Our Commitment

We’re committed to providing smart cleaning solutions and a positive customer experience. If something isn’t right, we’ll make it right.